Return Policy

# Return & Refund Policy

We want you to be happy with your purchase. Please review our return policy below.

## Return Window

You have **30 days** from the date you receive your item to request a return. To be eligible, your item must be:

- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase

## How to Start a Return

To start a return, contact us at **[your email]** with your order number and the reason for the return. We'll respond with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

## Non-Returnable Items

Certain items cannot be returned, including:

- Sale or clearance items
- Gift cards
- Perishable goods, custom or personalized items, and intimate/hygiene products (if applicable to your store)

## Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

## Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method within **5–10 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund.

## Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

## Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable.

Because we ship internationally, please allow extra time for returned items to reach us — this can take **7–12 business days** or more depending on your location.

## Contact Us

If you have any questions about our return policy, please contact us at: